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Corporate Structure

Oshawa Power and Utilities Corporation (OPUC) is an infrastructure assets holding company that provides energy and communication related services.

Public Safety and Current Outages

Oshawa Power is committed to providing safe, reliable electricity to our customers and a safe working environment for our employees and the general public.

Residential

Throughout the growth and development Oshawa Power’s legacy has always remained the same – our customers come first!

Commercial

We offer a number of services to help manage your energy needs.

    New Customer

    Moving to a new home in Oshawa? It's important to give us at least 5 calendar days advance notice that you'd like to open, close or update your account. This will ensure that your account information is accurate, that the electricity is on when you move into your new home or that your account is closed when you move out. If you are moving in less than 5 days please call our office at 905-723-4623.

    When a moving request is made after the moving date, we will process the request as effective on the date we receive it. Oshawa Power is not able to process move requests retroactively.

    Before you complete the form, please have the following information handy:

    • Your current and new address
    • Your move-in and move-out dates
    • Identification

    Please note that a one-time fee of $30.00 (plus HST) is charged for setting up a new account or updating an existing account. This charge will be applied to your first bill. The person filling out this form must be the account holder.

    If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive the credit at your new address. Find out how to reapply at OntarioElectricitySupport.ca or call 1-855-831-8151 (toll-free within Ontario).

    Who are you?

    OwnerTenantStudentLandlord/Property Manager

    If you would like to speak with a Customer Service Representative please call 905-723-4623

    Continue

    Customer
    Information

    Step 1 - Add Customer Information

    Your monthly bill will be emailed to you at the email adress provided.

    Employment

    EmployedRetiredGovernment AssistanceOther

    Next Step

    Identification
    Information

    Step 2 - Identification Information

    If you do not have a driver’s licence please call our office at 905-723-4623.

    Previous Address (where you are moving from)
    Not Moving Out
    Next Step

    Service Profile
    Information

    Step 3 - Service Profile Information

    Service Address where service will be provided under the contract. For multi-unit properties that have 6 meters/units or less we require the meter number attached to the service provided under contract.

    multi-unit with 6 units or less require a meter number
    Are you a landlord for this property? YesNo
    Is the service currently on at this address? YesNoDon’t know

    If the property listed above has renewable generation assets (i.e. rooftop solar), please click here to view our FAQ regarding the contract transfer process.

    Next Step

    Billing
    Information

    Step 4 - Billing Information

    Are you interested in Pre-Authorized Payments (To avoid paying a security deposit please complete a Pre-Authorized Payment Program form)?

    YesNo
    How do I enroll?

    My mailing address is the same as my new service address?

    YesNo

    Would you like to receive your bills by eBilling?

    YesNo

    Next Step

    Other Account
    Holder Responsible

    Step 5 - Other account holder responsible for the Service Contract

    If this information is provided, Oshawa Power will

    Next Step

    Submit
    My request

    Step 6 - Submit My request

    By providing Oshawa Power with your personal information as set out in this document, I hereby consent to the collection, retention and use of this information by Oshawa Power in accordance with its privacy policy.

    When you open an account with Oshawa Power you enter into a contract with Oshawa Power. Oshawa Power is regulated by the Ontario Energy Board.

    The Ontario Energy Board requires that Oshawa Power summarize the terms of its contract with you in a document called the Conditions of Service, which may be amended from time to time. When you open an account with Oshawa Power you agree to comply with its Conditions of Service. This includes paying all charges authorized by the Ontario Energy Board from the date on which service is connected and until you notify Oshawa Power to terminate the service.

    All new customers to Oshawa Power may be subject to collection of a security deposit. Security deposits are calculated at the rate of 2.5 times the monthly average of the property and will be added to your first bill. Security deposits are held in trust on a residential account for a period of 12 months and will be returned with interest after that time period. We are happy to waive the deposit if you enroll in our Pre-Authorized Payment Program, otherwise you may request that your deposit be split over 6 monthly bills if requested.

    Please note, existing customers who have had good payment history will us for longer than a 12 month period will have their deposit request waived. To learn about other ways to have your deposit waived please call us at 905-723-4623.

    Please note that a one-time fee of $30.00 (plus HST) is charged for setting up a new account or updating an existing account. This charge will be applied to your first bill.

    As of November 2020, customers have the ability to choose between the Time-Of-Use and Tiered Pricing Plans. There is no deadline to make a choice, and customers are free to submit a change request at any time. To find out more about your options, visit www.opuc.on.ca/customer-choice.


    I confirm that the information I have provided is accurate, that I am requesting services from Oshawa Power and that I accept responsibility to be billed appropriately as of the move in date.

    YesNo

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