Your Electricity, Your Choice


IMPORTANT NOTICE

As of February 23rd, Oshawa Power customers will be returning to standard rates. You will be billed the standard rates according to your TOU or Tiered Pricing Plan and will still have the option to choose between the two pricing plans. To help you decide which plan is right for you, we’ve launched our Rate Plan Estimator tool through myaccount.opuc.on.ca. Login or sign up today to find out which plan is right for you.

To learn about programs related to COVID and Financial Assistance, please visit opuc.on.ca/need-help-paying-electricity-bill/.

Effective November 1, 2020, eligible customers on the Regulated Price Plan (RPP) now have the option to choose between Time-of-Use (TOU) and Tiered pricing plans. Customers on TOU pricing can choose to switch to Tiered pricing anytime, there is no deadline to make a decision and you can change again if something changes in your household.

On October 27, 2020 Oshawa Power hosted a live virtual town hall with Oshawa residents to review what Customer Choice is and what to consider when making the best decision for their household. You can watch the video below:

Effective November 1, 2020, eligible customers now have the option to choose between Time-of-Use (TOU) or a Tiered pricing plan.

If you select to switch to the Tiered pricing plan your account will not be billed on Tiered rates until you have been billed past an October 31st read date. Due to the nature of our billing cycles, you may not see these changes reflected on your bill until you receive your first bill of the New Year, reflecting November and December meter readings.

You will continue to be billed Time- of-Use (TOU) until such time.

Thank you

Step One: To determine the best pricing plan for your family or small business, we strongly encourage you to input historical usage data from your previous bills

Detailed consumption data and previous bills are available 24/7 by accessing or registering your account at MyOshawaPower.

Step Two:  To submit a request to change your pricing plan, click the “Change My Plan” button below. If you wish to continue on the Time-of-Use (TOU) pricing plan, NO ACTION IS REQUIRED.

Change my plan


Step Three: If you submitted your request prior to November 1st, you will not see the change reflected on your bill until your billing cycle no longer includes dates in October, and only includes dates from November onward. For submissions after November 1st, you will see the changes to your pricing plan reflected on your bill for the next billing cycle after you submitted your change request.

For more information, including when you can expect a change to take effect, please refer to our FAQ below.

Request to Switch your Price Plan (PDF)


Choosing Made Easy: Rate Plan Estimator


To help you determine which pricing plan is the best fit for your lifestyle, we’ve launched our Rate Plan Estimator tool through MyOshawaPower. Using historical consumption data, the Rate Plan Estimator tool shows what your electricity costs would have been under each pricing plan for a chosen period. To use the Rate Plan Estimator:

  • Login or sign up at myaccount.opuc.on.ca
  • Navigate to “Usage Details” located on the lefthand menu
  • Select Rate Plan Estimator

About Time-of-Use (TOU) rates


Under Time-of-Use (TOU) pricing, customers are charged according to the day of the week and time of day that they use electricity. This gives customers the option to shift higher electricity-use activities — such as laundry or running the dishwasher — to off-peak periods, which are charged at a lower rate.

There are three different TOU price periods: on-peak, mid-peak and off-peak.

TOU rates and price periods typically change twice a year (May 1 and November 1). Both the rates and price periods are set by the Ontario Energy Board (OEB).

Febuary 23rd, 2021 Time of Use Rates:

Off-Peak: ¢8.5/kWh
Mid-Peak: ¢11.9/kWh
On-Peak: ¢17.6/kWh


Winter pricing periods



To learn more about TOU rates, visit our Time of Use page.


About Tiered rates


Tiered pricing separates electricity consumption into two price tiers. Customers are charged one rate for electricity usage up to a certain amount of consumption (or threshold) per month, and a higher rate for electricity used above that amount.

The price threshold (the amount of electricity consumption that is charged at the lower price) is set by the Ontario Energy Board (OEB) and will typically change twice a year for residential customers.

Note: Updated Tiered rates as of Febuary 23, 2021.

Tiered rates pricing – per 30 days (residential customers)

Price tier Description Price
Tier 1 Up to 1,000 kWh/month ¢10.1/kWh
Tier 2 More than 1,000 kWh/month ¢11.8/kWh

Tiered rates pricing – per 30 days (non-residential customers)

Price tier Description Price
Tier 1 Up to 750 kWh/month ¢10.1/kWh
Tier 2 More than 750 kWh/month ¢11.8/kWh

+1. Who is eligible to switch?

Customers on the Regulated Price Plan (RPP) are eligible to switch. You can request to change your price plan option if: You’re a residential customer (including individually billed suites in a multi-unit complex) or a small commercial customer with peak demand less than 50 kW. You purchase electricity from Oshawa Power and don’t have a contract with an electricity retailer.

+2. Which plan is right for me?

Only you can decide which price plan is right for your household or business, since only you know how you plan to use electricity in the future. Some of the factors to consider when deciding which plan may be right for you include:
For residential customers:
How much time do you spend at home?
During what time of the day are you typically at home?
Is it convenient for you to perform higher electricity-use activities — such as laundry and running the dishwasher — during the evening and on weekends?
For business customers:
How many hours does your business operate?
When does your business need electricity the most?

+3. How do I switch my price plan?

Customers can switch their price plan by completing our online form

+4. If I make the change, when will I see it reflected on my bill?

If your form is received at least 10 calendar days before the beginning of your next billing period, then the change will take effect as of your next billing period.
If your form is received less than 10 calendar days before the start of your next billing period, then the change may not take effect until the second billing period after your form has been received.
Note: In either case, the earliest that the change will take effect is as of your first billing period after November 1, 2020.

+5. What happens if I do nothing?

Customers who don’t complete a form will remain on the TOU price plan and there will be no change to the way their electricity use is billed. Please note that the Ontario Energy Board announces new TOU rates effective May 1 and November 1 each year.
Customers don’t have to complete a form if they wish to remain on TOU pricing.

+6. Do I have to make a decision before November 1?

No. Customers are eligible to begin opting out of the TOU price plan effective November 1, 2020, but there is currently no deadline for opting out. Customers can choose to make the change at a later date or remain on the TOU price plan.

+7. Can I switch back to TOU Pricing once I have switched to Tiered Pricing?

Currently, customers who switch to Tiered rates will be permitted to switch back to TOU if they so choose. Please note that changes will not be reflected until the next billing period, and if the change is made less than 10 days before the start of your next billing period, then the change may not take effect until the second billing period after your change has been received.

+8. How do I know if my price plan has been changed?

Once we receive your request, we will notify you by letter within 10 business days regarding:
– When your chosen price plan will take effect; or
– Why we could not process your request
If you look at the electricity line on your bill, you’ll either see it broken down into TOU rates (off-peak, mid-peak, on-peak) or Tiered rates. If it’s not showing the option you selected, then your pricing plan hasn’t been changed yet.

Note: Please allow up to 10 business days for the switch to be processed. Please also keep in mind that the change won’t take effect until your following billing period.

+9. I’m a customer with a retailer contract. Can I switch?

Customers who have signed a retailer contract aren’t eligible to switch their price plan. If you would like to switch to a Regulated Price Plan option, you would need to cancel your current retailer contract and apply for the price plan of your choice. Please note that regardless of which plan you select, your first bill will be charged on the TOU price plan.

IMPORTANT NOTICE

As of February 23rd, Oshawa Power customers will be returning to standard rates. You will be billed the standard rates according to your TOU or Tiered Pricing Plan and will still have the option to choose between the two pricing plans. To help you decide which plan is right for you, we’ve launched our Rate Plan Estimator tool through myaccount.opuc.on.ca. Login or sign up today to find out which plan is right for you.

 

To learn about programs related to COVID and Financial Assistance, please visit opuc.on.ca/need-help-paying-electricity-bill/.

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