Your Electricity, Your Choice


Effective November 1, 2020, eligible customers on the Regulated Price Plan (RPP) now have the option to choose between Time-of-Use (TOU) and Tiered pricing plans. Customers on TOU pricing can choose to switch to Tiered pricing anytime, there is no deadline to make a decision and you can change again if something changes in your household.

On October 27, 2020 Oshawa Power hosted a live virtual town hall with Oshawa residents to review what Customer Choice is and what to consider when making the best decision for their household. You can watch the video below:

Request to Switch your Price Plan (PDF)

Request to Switch your Price Plan Online Form

Note: No action is required if you prefer to remain on TOU pricing.

For more information, including when you can expect a change to take effect, please refer to our FAQ below.

Compare the cost difference between TOU pricing and Tiered Pricing using this calculator.


About Time-of-Use (TOU) rates


Under Time-of-Use (TOU) pricing, customers are charged according to the day of the week and time of day that they use electricity. This gives customers the option to shift higher electricity-use activities — such as laundry or running the dishwasher — to off-peak periods, which are charged at a lower rate.

There are three different TOU price periods: on-peak, mid-peak and off-peak.

TOU rates and price periods typically change twice a year (May 1 and November 1). Both the rates and price periods are set by the Ontario Energy Board (OEB).

Note: Currently, all TOU customers are paying the COVID-19 Recovery Rate of 12.8¢/kWh for all price periods. Please note that winter TOU rates will come into effect on November 1, 2020, and will be updated below once rates are announced by the OEB.

November 1, 2020 Time of Use Rates:

On Peak – 21.7 ¢/kWh
Mid Peak – 15.0 ¢/kWh
Off – Peak – 10.5 ¢/kWh


Winter pricing periods



To learn more about TOU rates, visit our Time of Use page.


About Tiered rates


Tiered pricing separates electricity consumption into two price tiers. Customers are charged one rate for electricity usage up to a certain amount of consumption (or threshold) per month, and a higher rate for electricity used above that amount.

The price threshold (the amount of electricity consumption that is charged at the lower price) is set by the Ontario Energy Board (OEB) and will typically change twice a year for residential customers.

Note: Updated Tiered rates as of November 1, 2020.

Tiered rates pricing – per 30 days (residential customers)

Price tier Description Price
Tier 1 Up to 1,000 kWh/month 12.6¢ per kWh
Tier 2 More than 1,000 kWh/month 14.6¢ per kWh

Tiered rates pricing – per 30 days (non-residential customers)

Price tier Description Price
Tier 1 Up to 750 kWh/month 12.6¢ per kWh
Tier 2 More than 750 kWh/month 14.6¢ per kWh

+1. Who is eligible to switch?

Customers on the Regulated Price Plan (RPP) are eligible to switch. You can request to change your price plan option if: You’re a residential customer (including individually billed suites in a multi-unit complex) or a small commercial customer with peak demand less than 50 kW. You purchase electricity from Oshawa Power and don’t have a contract with an electricity retailer.

+2. Which plan is right for me?

Only you can decide which price plan is right for your household or business, since only you know how you plan to use electricity in the future. Some of the factors to consider when deciding which plan may be right for you include:
For residential customers:
How much time do you spend at home?
During what time of the day are you typically at home?
Is it convenient for you to perform higher electricity-use activities — such as laundry and running the dishwasher — during the evening and on weekends?
For business customers:
How many hours does your business operate?
When does your business need electricity the most?

+3. How do I switch my price plan?

Customers can switch their price plan by completing our online form or this Customer Choice Request Form (PDF, 117 KB).

+4. If I make the change, when will I see it reflected on my bill?

If your form is received at least 10 calendar days before the beginning of your next billing period, then the change will take effect as of your next billing period.
If your form is received less than 10 calendar days before the start of your next billing period, then the change may not take effect until the second billing period after your form has been received.
Note: In either case, the earliest that the change will take effect is as of your first billing period after November 1, 2020.

+5. What happens if I do nothing?

Customers who don’t complete a form will remain on the TOU price plan and there will be no change to the way their electricity use is billed. Please note that the Ontario Energy Board announces new TOU rates effective May 1 and November 1 each year.
Customers don’t have to complete a form if they wish to remain on TOU pricing.

+6. Do I have to make a decision before November 1?

No. Customers are eligible to begin opting out of the TOU price plan effective November 1, 2020, but there is currently no deadline for opting out. Customers can choose to make the change at a later date or remain on the TOU price plan.

+7. Can I switch back to TOU Pricing once I have switched to Tiered Pricing?

Currently, customers who switch to Tiered rates will be permitted to switch back to TOU if they so choose. Please note that changes will not be reflected until the next billing period, and if the change is made less than 10 days before the start of your next billing period, then the change may not take effect until the second billing period after your change has been received.

+8. How do I know if my price plan has been changed?

Once we receive your request, we will notify you by letter within 10 business days regarding:
– When your chosen price plan will take effect; or
– Why we could not process your request
If you look at the electricity line on your bill, you’ll either see it broken down into TOU rates (off-peak, mid-peak, on-peak) or Tiered rates. If it’s not showing the option you selected, then your pricing plan hasn’t been changed yet.

Note: Please allow up to 10 business days for the switch to be processed. Please also keep in mind that the change won’t take effect until your following billing period.

+9. I’m a customer with a retailer contract. Can I switch?

Customers who have signed a retailer contract aren’t eligible to switch their price plan. If you would like to switch to a Regulated Price Plan option, you would need to cancel your current retailer contract and apply for the price plan of your choice. Please note that regardless of which plan you select, your first bill will be charged on the TOU price plan.

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