Bill Information

Commercial Policies:

We often receive questions about the following policies. They are included here for your information. If you have any questions please call and we will answer them for you.

Privacy of Personal Information

This policy was initiated to comply with federal legislation which requires us to keep information about our customers private. We will not release information to unauthorized persons or to authorized persons who do not properly identify themselves.

Deposit Policy 

Bulk-metered residential condominiums will be treated as residential customers for security deposit purposes. The deposit, when required, will be held for a maximum of one year. For these security deposit rules to apply, qualifying electricity consumers must provide a signed declaration (this form) to our offices attesting to their legal status as a residential condominium corporation.

Security Deposits for Condominiums

Bulk-metered residential condominiums will be treated as residential customers for security deposit purposes. The deposit, when required, will be held for a maximum of one year. For these security deposit rules to apply, qualifying electricity consumers must provide a signed declaration (this form) to our offices attesting to their legal status as a residential condominium corporation.

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