Service Interruption Notice

Notice To all Customers:

As part of our commitment to provide the highest quality customer service we are upgrading our customer information systems beginning Friday June 28, 2019 at 4pm. The new system will improve our service and system reliability to you.

The upgrade will impact the availability of some of our self service functions in eCare, and our IVR system. Services not available during this migration are:
• Access to your online account
• Automated balance and payment history inquires through our phone system
• Time of Use Graphs will not populate

Upgrade Time Frame


Start: Friday June 28, 2019 at 4pm EST
Finish: Tuesday July 2, 2019 at 8:30am EST


We appreciate your patience during our technology upgrade and we look forward to continuing to service you in the future.

If you need to make a credit card please visit this website.

Have a safe and enjoyable long weekend. Happy Canada Day!