Find out about CEAP and other programs available to you

Find out about CEAP and other programs  available to you

For customers who are having difficulties paying their utility bills, Oshawa Power has several ways to help.


We work closely with social agencies in the Durham Region area to offer assistance and ease the burden of paying utility bills for low income individuals and families in our local community, while helping to ensure we can continue to provide utility services to their homes. If you, or someone you know, are having difficulties paying utility bills, please consider the following assistance


Contact us

First and foremost, before falling behind on utility bill payments, contact us for assistance. We want to work with our customers to help. Call our Customer Service department at contactus@opuc.on.ca or call at 905-723-4623 Monday to Friday 8:30am-4:30pm.

Payment Assistance

Compassion Fund

Compassion Fund

Oshawa Power’s Compassion Fund has been established to assist Residential Electricity customers who are unable to pay their bill. If you have not used any of the existing financial assistance programs offered, please apply to the Oshawa Power Compassion fund. The Compassion Fund launches August 17, 2020 and we may be able to help you.

Oshawa Power’s Compassion Fund is not funded by ratepayers and is available to all Oshawa Power Residential Customers. The funds are limited, and applications will be processed in the order they are received. The assistance is only if your account balance is past due. Funding will not exceed $150 per household and will not exceed the arrears amount.

To apply for the Oshawa Power Compassion Fund please fill out this form and a representative will contact you.

Please email any inquiries to cfdl@opuc.on.ca

COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP)

CEAP applications are open July 13, 2020.

Completed applications are to be emailed to ceap@opuc.on.ca or mailed to 100 Simcoe St S, Oshawa, ON, L1H 7M7. 

COVID-19 Energy Assistance Program (CEAP) FAQs


The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered Oshawa Power, further to rules laid out by the Ontario Energy Board (OEB).


CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.


CEAP funding is limited. Oshawa Power will process applications in the order in which they are received. Submitting an application for CEAP to Oshawa Power does not guarantee funding.

Program Eligibility

You are eligible for this program if you meet all of the following criteria:


  1. The customer has an account with Oshawa Power. Only the customer who is the account holder can submit an application for CEAP.

  2. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020. However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.

  3. The customer failed to make complete payment for the electricity charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP.

  4. The customer, or their spouse or common-law partner that resides in the same residence:

    • Is unemployed on the date of their application for CEAP; and
    • Has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020.
    The customer is required to confirm that this is the case on their CEAP application form.


  5. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.


CEAP Benefit Amounts

Electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.


The CEAP credit can be higher for eligible electricity customers if their home is mainly heated by electricity or they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator). In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.

How to apply

Beginning July 13, 2020, apply for CEAP through Oshawa Power by filling out the application below and submitting to ceap@opuc.on.ca or mail to: 100 Simcoe St S, Oshawa, ON, L1H 7M7.


Oshawa Power will process applications in the order in which they are received, and to process complete applications within 10 business days of receipt.
CEAP funding is limited. Submitting an application for CEAP to Oshawa Power does not guarantee funding.


For more information or to determine if you are eligible for CEAP, visit oeb.ca/ceap.

To apply for CEAP, please fill out form below and return to ceap@opuc.on.ca or mail to: 100 Simcoe St S, Oshawa, ON, L1H 7M7

Download COVID-19 Energy Assistance Program (CEAP) Application Form

If you are not eligible for CEAP, you may still be eligible for lower-income energy support programs.

COVID-19 Energy Assistance Program (CEAP) FAQs

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

COVID-19 Energy Assistance Program for Small Business and Registered Charity Customers

The Government of Ontario is providing $8 million to support small business and registered charity customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is being delivered directly by electricity and natural gas distributors and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).
CEAP-SB provides a one time, on-bill credit for eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.
CEAP-SB funding is limited. Oshawa Power is expected to process applications in the order in which they are received. Submitting an application for CEAP-SB to Oshawa Power does not guarantee funding.

Eligibility Requirements

Small businesses and registered charities may be eligible for CEAP-SB if they meet all of the following criteria:
1. The customer has an active account with an electricity distributor, a USMP or a natural gas distributor.
2. The customer’s account falls within the following class:
o For customers of an electricity distributor, the General Service less than 50 kW rate class.
o For customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually.
o For customers of a natural gas distributor, a non-residential rate class that uses less than 50,000 cubic meters of gas annually.
Customers can find information about their class on their bill, or they can contact their distributor or USMP.

3. The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.

4. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020. However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 can be eligible for CEAP-SB.

5. The customer failed to make complete payment for the electricity and/or natural gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP-SB.

6. The customer’s small business or registered charity premises was required to close* to the public for regular operations for at least 15 days as a result of a government order or inability to comply with public health recommendations.

* “Close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

CEAP-SB Benefit Amounts
CEAP-SB provides a one time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.
Eligible small business and registered charity customers may qualify for up to $850 in support towards their electricity bill if they primarily use electricity for heating, or up to $425 otherwise.
They may also qualify for up to $425 in support towards their natural gas bill.
A small business or registered charity can receive only one CEAP-SB credit towards their electricity bill and one CEAP-SB credit towards their natural gas bill, even if they have multiple locations throughout the Province.

How to apply

Beginning August 31, 2020, apply for CEAP-SB through Oshawa Power. Each may have a unique approach for application in-take.
The CEAP-SB application form is available on our website and will be sent directly to any small business or registered charity customer that requests it. At a minimum, customers can apply for CEAP-SB by email or mail. Oshawa Power the capability to allow their customers to apply online, or by phone.
We are expected to process applications in the order in which they are received, and to process complete applications within 10 business days of receipt.
CEAP-SB funding is limited. Submitting an application for CEAP-SB does not guarantee funding.
For more information about CEAP-SB, contact Oshawa Power.
CEAP-SB FAQs

To apply for CEAP-SB, please fill out form below and return to ceapsb@opuc.on.ca or mail to: 100 Simcoe St S, Oshawa, ON, L1H 7M7

Download COVID-19 Energy Assistance Program for Small Business (CEAP-SB) Application Form

The Rainy Day Fund at Shine Through the Rain Foundation

The Rainy Day Fund at Shine Through the Rain Foundation

The Rainy Day Fund at Shine Through the Rain Foundation may be able to assist with overdue utility bills if you are diagnosed with life-threatening illness. Visit www.shinethroughgtherain.ca for information or call 1-866-753-0303.

Low Income Status

Low Income Status

There are programs put in place to assist low income Ontarians with their hydro bill. The first step is to get the low income status applied to your account. In the Oshawa area you can call the Community Development Council of Durham (CDCD) at 1-866-746-3696 or 905-686-2661.

What does the low income status mean? Having the low income status on your account grants you longer payment terms, waiving of security deposits and access to assistance programs that are regulated through the Ontario Energy Board (OEB).

Low-Income Energy Assistance Program (LEAP)

Low-Income Energy Assistance Program (LEAP)

LEAP is not accepting applications until after July 31, 2020 

LEAP is a program that provides consumers a one-time payment on their account to pay arrears to avoid disconnection. Consumers can only use this program once every 12 months. It is important to note that if your arrears are so high that the payment made by the LEAP program will not avoid disconnection they will not pay anything as it is not considered a good use of the funds. Oshawa Power or the CDCD office can help you with the application process. The LEAP program works on a first-come first serve basis and the funds are limited. If you are approved the assistance cheque is sent directly to Oshawa Power to be paid on your account. The program is geared towards low-income households who do not own their residences.

Please contact the Community Development Council of Durham (CDCD) office to see if you qualify at 1-866-746-3696 or 905-686-2661.

Housing Stability Program

Housing Stability Program

In addition to helping with rental arrears the Housing Stability Program also offers financial assistance to qualified low-income Durham singles, couples and families with energy related emergencies. The program helps those who are usually able to afford their energy costs but due to an unexpected financial burden or unanticipated cost increase are unable to pay their heat and or hydro for a short period of time and are in arrears of their gas or hydro. Applicants can access up to two months’ worth of gas or hydro costs.

Oshawa residents can apply for these programs by contacting the CDCD office at 1-866-746-3696 or 905-686-2661.

Ontario Electricity Support Program (OESP)

Ontario Electricity Support Program (OESP)

The OESP program is an on-bill monthly credit that considers the size of your family and total income. It can range from $35.00 to $75.00 per month. For non-senior consumers the credit is active for two years and then you have to reapply. For seniors the credit is good for 5 years before you need to reapply. If you move residences during your term you must reapply. This program is geared towards low to mid income, property owners and renters, seniors and non-seniors.

To apply for the OESP program please visit https://ontarioelectricitysupport.ca/ or call 1-855-831-8151.

TTY: 1-800-855-1155 (TTY to TTY)

Mailing Address:

Ontario Electricity Support Program (OESP)

PO Box 1540 STN B

Ottawa, ON, K1P 0C7Email: help@OntarioElectricitySupport.ca

Housing Assistance Program

Housing Assistance Program

This program is a proactive program that is geared towards lowering your consumption. The program offers free energy assessments and upgrades to your home to help lower your hydro bill. Upgrades include:


  • ENERGY STAR®-certified LED light bulbs

  • Power bars with timers

  • High-efficiency showerheads (standard and handheld)

  • Aerators (kitchen and bathroom)

  • Drying racks

  • Energy-efficient refrigerator

  • Window air conditioner

  • Additional attic or basement insulation

  • Weatherstripping around doors and window


If you have already received a LEAP benefit, OESP benefit, a natural gas low income benefit or the low income status in the last 12 months you automatically qualify for this program. You also qualify if you are currently receiving any government assistance benefits such as:



If you have not received benefits from anything listed above you can still apply and be assessed for eligibility. To apply for the HAP program you can visit  https://www.opuc.on.ca/home-assistance-program/ or call 1-855-591-0877.

Payment Arrangments

Payment Extension

Payment Extension

If you are unable to meet your current due date please fill out this form with your payment extension/arrangements request. A Customer Service Representative will contact you to confirm acceptance and/or discuss options.

Budget Billing Plan (BB)

Budget Billing Plan (BB)

BB takes your annual amount of billing and divides it by 12 to come up with a monthly payment amount. All upcoming known increases for the upcoming year are considered and applied to the monthly average. BB’s are administered with an automatic withdrawal from your financial institution. You have the choice of a payment due date of either the 5th, 15th or 25th of the month.

The monthly payment is applied every month on your bill regardless of your consumption. If you use more or less you still pay the same. Any overages in payments are refunded after 12 months and if you owe more than you paid for after 12 months you can either pay it in a lump sum, or request to increase your monthly payment for the next year to pay it back.

Customers are responsible for monitoring their balance throughout the year. If you feel a mid-year adjustment is required, you can call in and discuss your options with a representative.

Arrears Management Program

Arrears Management Program

If you find yourself in arrears and/or at risk of disconnection you can request to be put on AMP. To be entered you must pay 15% of your arrears as a down payment (10% if your low income) before you are considered to be on the program. AMP requires the refund of any deposits held on the account and apply it to the outstanding balance.

Below is the payment arrangement schedule that is available.

Exception: You may not be able to enter into an arrears payment plan if you have already been on a plan in the last two years.


If these prescribed plans don’t fit your needs and you find yourself in need payment arrangements please contact Oshawa Power and we would be happy to discuss alternative options with you.

Know your rights

The Ontario Energy Board developed a list of rules, including for payment plans and disconnection, to ensure all consumers across the province are treated fairly. Review customer service rules for electricity from the Ontario Energy Board to understand repayment options and arrangements, special rules for low-income customers, and more.

Further information

If you have any questions or need assistance with any of these programs please call us 905-723-4623 and we are here to help you.

Further resources:

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