Fraud Alert: Email/Text Message Scam

Fraud Alert: Email/Text Message Scam

Update – October 10, 2018:

We are receiving reports from multiple customers that they are in receipt of a text message stating they have a refund waiting for them for their hydro account coming from a phone number 1-613-572-5623.

These text messages are not from Oshawa Power and we do not use text message as a form of communication at this time. If you have any questions please call us at 905-723-4623. If you have been a victim of this scam please call the Fraud Unit at Durham Regional Police at (905) 579-1520, ext. 5232.

Originally Posted July 18, 2018

Oshawa Area Email Scam

Oshawa Power has received reports in our Customer Service department that some local customers have received fraudulent email messages with the subject “Email Interact Refund Hydro Bill Payment Notice”. These email messages claim there is a refund for you and instruct you to click on a link to provide personal information.  Oshawa Power does not send out refunds using text message or email communication.  Oshawa Power also does not solicit for private information over these channels.  If you have any question please do not hesitate to contact us at 905-723-4623 or emailing us here .


This is a type of identity theft where criminals use email to try to bait you into fake or hoax websites. Once there, you are asked to disclose confidential financial and personal information, like passwords, credit card numbers, access codes or Social Insurance Numbers.

Emails tend to look authentic, featuring corporate logos and layouts similar to the ones used by institutions for legitimate communication. Because these emails can look so official, unsuspecting recipients may reply to them, resulting in financial losses, identity theft and other fraudulent activity.


Scam artists have also found a way to send fraudulent messages to mobile phones. Smishing is similar to phishing, except that it is received via text message or SMS (Short Message Service).

Keep in mind all the points mentioned above when speaking about phishing. The intention behind text message phishing is the same as regular email phishing and the content and tone of the message is very similar.


The term comes from “voice” and “phishing”. Vishing uses telephone communications in combination with email or the Internet to steal information and money from unsuspecting consumers. There are a few different methods con artists use. Typically you are contacted by either a recorded phone message or by email and directed to call a phone number or go to a website to enter personal information.

Always remember that Oshawa Power will never send you unsolicited emails or SMS messages asking for confidential information, such as your passwords, credit card and account numbers or personal identification numbers.