What is a kWh?

A kWh (kilowatt-hour) is the unit of measure for electricity. A kWh is defined as the usage of 1000 watts for 1 hour. That means that for 1 kWh (about 11 cents) you can run a 100 watt light bulb for 10 hours.

+Who owns Oshawa Power?

+What does Oshawa Power do?

+I want to access my account information on the internet. How do I sign up and is there a cost?

+Can I get my bill e-mailed to me?

+When I call customer service, why am I always asked for identifying information before we discuss my account?

+I have recently moved and was asked for a security deposit on my hydro service. I have not been asked for a deposit before, why now?

+How often am I billed?

+Where can I pay my bill?

+Can I pay in advance? I am going to be away or a couple of months.

+Can I pay my electric bill automatically?

+How do I submit my meter reading?

+Why am I getting requests to set an appointment to read my meter?

+Why is it so important to pay my bills by the due date and not a few weeks later?

+Why is my bill so much higher than my last bill or my neighbour’s bill?

+How can I have the meter checked?

+Is a Budget Payment Plan available to me?

+What uses the most electricity in my home?

+Where does my electricity come from?

+What is meant by “The Grid”?

+Why do my lights flicker?

+Why do I get 2 or 3 second stoppages of electricity?

+What causes short interruptions in my hydro?

+What causes a power interruption to my house?

+Why did the government of Ontario change the way the Electricity Market operates in Ontario?

+What is the Ontario Energy Board (OEB)?

+What is the Independent Electricity System Operator (IESO)?

+Are there other sources of information about the market available?

+Who can I buy my electricity from?

+Do I have to sign a contract with an electricity retailer?

+Can a retail electricity contract be cancelled once it has been signed?

+Can I be transferred to a new supplier without my knowledge or approval?

+What happens if a retailer cannot fulfill their contractual obligation? Will my power be interrupted?

Thank you. Your form has been submitted successfully.


One or more fields have an error. Please check and try again.