Customer Notice: Winter Disconnection Ban ends May 1, 2018

Customer Notice: Winter Disconnection Ban ends May 1, 2018

Are you currently overdue on your Hydro Bill?

OSHAWA – Starting May 1, 2018 the Ontario Energy Board’s ban on collection disconnects during winter months ends.  Unfortunately some customers have used the winter disconnection ban as an opportunity to not pay their bills because they were not in danger of losing service.   As a result of the ban, we have seen customer account balances accumulate. Many customers may now have a difficult time paying their balance back to the utility.

The impact of the winter disconnection ban significantly increases the number of accounts in a position where they can be facing service disconnection and the cost of collection activity.  It also decreases the recoverability of balances.  Oshawa Power works extremely hard to mitigate losses so we can keep our rates low. The impact of receiving late payments or no payments lead to increased rates for the ratepayers and/or delayed infrastructure upgrades which is why we would prefer to work with you to achieve a solution that works for both of us.

We want to work with our customers to avoid disconnection, Oshawa Power offers many programs and repayment plans to assist families and are encouraging customers to reach out to us if they need help.

Here at Oshawa Power we are not in the business to disconnect service.  The disconnection process is costly and we like to avoid it as much as possible.   We work closely with numerous social agencies in the Durham Region and the city of Oshawa to offer assistance and ease the burden of paying utility bills for low income individuals and families. We want to help our customers keep their service, and help to keep their accounts current. If you are having trouble keeping up with your bill please call us before you get your final notice.  We would like to help as many people as possible avoid disconnection.  If we can help people before it comes to the point of disconnection it’s a win-win.

Please call Customer Service at 905-723-4623 Monday to Friday 8:30am- 4:30pm to discuss your options.