COVID-19 Update March 24, 2020 #2

COVID-19: Time-of-Use Rates Suspended for 45 Days

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

With this, Oshawa Time of Use (TOU) consumers will not be subject to TOU rates and will be paying the lowest available rate of 10.1¢ per kWh during this period.

Oshawa Power is ready to implement this change on your bill. We are working diligently to ensure this reduction in rate is executed quickly and accurately.

It is expected that this will save the average residential TOU consumer about $24.00 over the 45 day period, and about $300.00 for a small commercial TOU customer.

What will change on your bill?

On your bill you will see your consumption that was used prior to March 24, 2020 will be charged at the normal regulated Time of Use rates and any consumption used after March 24, 2020 will be charged at the flat 10.1¢. Your first bill with the new rates reflected are due to be issued after April 7, 2020. It will show usage from both time periods.

No action is required by electricity consumers: this change will be applied automatically for everyone paying time-of-use rates, for electricity consumed starting at 12:00 a.m. EST on March 24, 2020.

Oshawa Power is here to support you through this unprecedented time. We are offering our customers payment flexibility and assistance to those who need it. Please contact our office to see what option is best for your situation. You can reach out to our Customer Service team Monday to Friday 8:30am-4:30pm at 905-723-4623 or through email at .

It is always important to receive feedback to ensure we are staying connected to and meeting your needs. It is also comforting for our team to receive your support – we want to hear from you. Please send us your thoughts and messages and we will share them with our team.


Phone: 905-723-4626 ext 5243

Where to get help

To get additional help on your hydro bill you can reach out to the following organizations:

Affordability Fund Trust

Ontario Electricity Support Program (OESP)

Housing Stability Program

To receive community help

The Regional Municipality of Durham has launched a Community Resources webpage with information on resources available to support vulnerable and unsheltered members in our community, as well as local community agencies that are actively seeking volunteers to help in a safe way.

Feed the Need Durham

Salvation Army Oshawa

Simcoe Hall Settlement House

Back Door Mission for the Relief of Poverty

Community Development Council Durham

Durham Region Care Mongers – 1-888-573-0982