Cost of Service Survey

We need your help!

Oshawa Power is your local distribution company (LDC) and we provide safe and reliable electricity to approximately 59,000 customers in the city of Oshawa. As a regulated company in Ontario we are mandated to submit a Cost of Service application to the Ontario Energy Board (OEB) if we require any changes to our customer service rates.

We are in the process of developing a comprehensive capital and operational investment plan called a Distribution System Plan (DSP) which is an important component for our Cost of Service application going to the Ontario Energy Board.

We need your input and completing this survey will help us understand our customer priorities as they relate to subjects such as: safety, equipment replacement, facilities, infrastructure maintenance & upgrades, etc.

Understanding our customer priorities helps us to maintain policies and plans to keep rates low. With your input we will be able to create a DSP based on our customers’ needs and maintain the quality service and reliability you have come to expect.

We’ve partnered with UtilityPULSE to collect and analyze the data, who will ensure individual responses remain confidential.

We will have this survey open from October 1, 2019 through to November 30, 2019. As a thank you for your participation at the end of the survey you will be given an opportunity to enter a draw for 1 of 5 $200 prepaid credit cards or you can select to have Oshawa Power donate $5 to 1 of 3 local charities.


A great way to have your say and help out the community in one step!


Thank you in advance for your participation!


Ivano Labricciosa President & CEO Oshawa Power

Want to participate in one of our public events? See below where and what we will be doing:

  • Telephone Townhall – October 28, 2019 – 7:00pm
  • Public Town Townhall – McLaughlin Library, November 5, 2019, 5:30pm-7:30pm
  • Oshawa Seniors Community Centres – John St Branch – November 6, 2019, 11:00am-12:00pm
  • Pop up booths at your local libraries. Dates TBD

For more information please contact Sheila Risorto, Marketing and Communications,

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