OSHAWA POWER AND COVID-19
The Government of Ontario is providing relief to support Ontarians impacted by the global COVID-19 outbreak. As of Monday, June 1, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged 12.8¢/kWh 24 hours a day, seven days a week.
With this, Oshawa Time of Use (TOU) consumers will not be subject to TOU rates and will be paying the rate of 12.8¢ per kWh during this period. See the impact on your bill here:
During this time, Oshawa Power is offering financial assistance and payment flexibility to those affected by the novel coronavirus (COVID-19).
If you are concerned about paying your bill, are experiencing hardship or have been impacted by the COVID-19 outbreak, please call us to discuss extended bill payment options and financial assistance programs.
As part of our commitment to our customers, we are also suspending all electricity disconnections until further notice so no customer experiencing any hardship has to worry about potential disconnection.
We recognize that this is a difficult time for everyone and we want our customers to know that we’re here to support them. We want to provide our customers peace of mind so they can concentrate on what matters most — keeping their loved ones safe.
If you need financial assistance or would like to discuss account options please contact us.
CUSTOMER CONTACT CENTRE HOURS
Monday to Friday from 8:30 a.m. to 4:30 p.m.
Email us at email@example.com
Call us at 905-723-4623
Effective immediately Electrical Safety Authority is waiving all fees charged for work related to: -Constructing temporary emergency health care facilities using existing buildings or structures -Installing wiring for medical equipment to support patients moved from hospital to home care If you’re thinking of doing a outdoor project around the house – be safe – Call Ontario One Call– 1-800-400-2255 first!
KEEPING YOU AND OUR ELECTRICITY SYSTEM RELIABLE AND SAFE
Oshawa Power has served the City of Oshawa for over 130 years. We are proud to be one of the safest and dependable grids in Ontario.
Since the novel coronavirus (COVID-19) outbreak began, Oshawa Power’s Emergency Preparedness Team along with our leadership, have been actively monitoring the issues to ensure we can continue to deliver the service Oshawa ratepayers have come to expect while keeping our employees, customers and the public safe.
We are committed to keeping our lines of communication open to inform you of the latest developments. If you need us, we are here to help. For updates, we encourage you to visit us online, follow us on Facebook, or Twitter @oshawapower. We recognize that ongoing news related to COVID-19 is rapidly changing; our leadership team along with the Emergency Preparedness Team are committed to maintaining business continuity while minimizing risk to employees and communities.
Over the days and weeks to come, we want you to know that providing reliable service, public safety and wellbeing are our first priority. Oshawa Power is here to assist you, support your needs and we will keep the lights on.