OSHAWA POWER AND COVID-19
The Ontario Energy Board’s provincial disconnection moratorium has been extended until May 20th, 2021. After this date, Oshawa Power will resume our collections and disconnection processes for overdue accounts. We will also resume charging interest fees on overdue accounts as of May 1st, 2021. Visit our Financial Assistance page to find programs available to help you with your electricity bill and/or fill out an Arrears Management Program form to set up a payment arrangement and avoid entering our disconnection process.
Oshawa Power Gives Thanks to All Essential Workers
COVID 19 Assistance and Payment Flexibility
Effective November 1, 2020, eligible customers on the Regulated Price Plan (RPP) now have the option to choose between Time-of-Use (TOU) and Tiered pricing plans. Customers on TOU pricing can choose to switch to Tiered pricing anytime, there is no deadline to make a decision and you can change again if something changes in your household.
During this time, Oshawa Power is offering financial assistance and payment flexibility to those affected by the novel coronavirus (COVID-19).
If you are concerned about paying your bill, are experiencing hardship or have been impacted by the COVID-19 outbreak, please call us to discuss extended bill payment options and financial assistance programs.
As part of our commitment to our customers, we are also suspending all electricity disconnections until further notice so no customer experiencing any hardship has to worry about potential disconnection.
We recognize that this is a difficult time for everyone and we want our customers to know that we’re here to support them. We want to provide our customers peace of mind so they can concentrate on what matters most — keeping their loved ones safe.
If you need financial assistance or would like to discuss account options please contact us.
CUSTOMER CONTACT CENTRE HOURS
Monday to Friday from 8:30 a.m. to 4:30 p.m.
Call us at 905-723-4623
Want to review your account, compare your consumption to previous time periods or check your due date? You can log into your MyOshawaPower account.
KEEPING YOU AND OUR ELECTRICITY SYSTEM RELIABLE AND SAFE
Oshawa Power has served the City of Oshawa for over 130 years. We are proud to be one of the safest and dependable grids in Ontario.
Since the novel coronavirus (COVID-19) outbreak began, Oshawa Power’s Emergency Preparedness Team along with our leadership, have been actively monitoring the issues to ensure we can continue to deliver the service Oshawa ratepayers have come to expect while keeping our employees, customers and the public safe.
We are committed to keeping our lines of communication open to inform you of the latest developments. If you need us, we are here to help. For updates, we encourage you to visit us online, follow us on Facebook, or Twitter @oshawapower. We recognize that ongoing news related to COVID-19 is rapidly changing; our leadership team along with the Emergency Preparedness Team are committed to maintaining business continuity while minimizing risk to employees and communities.
Over the days and weeks to come, we want you to know that providing reliable service, public safety and wellbeing are our first priority. Oshawa Power is here to assist you, support your needs and we will keep the lights on.