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COVID-19 Energy Assistance Program for Small Business and Registered Charity Customers


Download COVID-19 Energy Assistance Program for Small Business (CEAP-SB) Application Form


The Government of Ontario is providing $8 million to support small business and registered charity customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is being delivered directly by electricity and natural gas distributors and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB). CEAP-SB provides a one time, on-bill credit for eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. CEAP-SB funding is limited. Oshawa Power is expected to process applications in the order in which they are received. Submitting an application for CEAP-SB to Oshawa Power does not guarantee funding.

Eligibility criteria was updated on January 14, 2021, so that more customers may qualify for CEAP-SB.

Small business and registered charity electricity or natural gas customers are now eligible for CEAP-SB if they meet all of the following criteria:

  1. The customer has an active account with an electricity distributor, a USMP or a natural gas distributor.

  2. The customer’s account falls within the following class:

    • For customers of an electricity distributor, the General Service less than 50 kW rate class
    • For customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually
    • For customers of a natural gas distributor, is a non-residential customer that uses less than 50,000 cubic meters of gas annually
    • Customers can find information about their class on their bill, or they can contact their utility or USMP.

  3. The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.

  4. The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria.

Customers who previously applied and received an on-bill credit will be notified by their utilities that the funding limits have been increased, and that they can file a new application for additional credits under the new funding limits, to be applied against any current overdue amounts. No customer can receive total CEAP-SB funding that exceeds the new funding limit of $1,500.

CEAP-SB Benefit Amounts

CEAP-SB funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.

Submitting an application for CEAP-SB to your utility or USMP does not guarantee funding.

Eligible small business and registered charity customers may qualify for a one-time CEAP-SB credit for the electricity or natural gas charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $1,500.

How to apply

Beginning August 31, 2020, apply for CEAP-SB through Oshawa Power. Each may have a unique approach for application in-take. The CEAP-SB application form is available on our website and will be sent directly to any small business or registered charity customer that requests it. At a minimum, customers can apply for CEAP-SB by email or mail. Oshawa Power the capability to allow their customers to apply online, or by phone.

We are expected to process applications in the order in which they are received, and to process complete applications within 10 business days of receipt. CEAP-SB funding is limited. Submitting an application for CEAP-SB does not guarantee funding.

For more information about CEAP-SB, contact Oshawa Power. CEAP-SB FAQs

To apply for CEAP-SB, please fill out form below and return to ceapsb@opuc.on.ca or mail to: 100 Simcoe St S, Oshawa, ON, L1H 7M7

Download COVID-19 Energy Assistance Program for Small Business (CEAP-SB) Application Form


COVID-19 Business Support Grants Program

The provincial government has developed the COVID-19 Business Support Grants program to help businesses forced to restrict or shut down their services due to public health measures. Eligible businesses may receive rebates to fully offset energy (electric and gas) costs and property tax.

The COVID-19 Business Support Grants program IS NOT administered by Oshawa Power. To apply and/or find out more information, please visit www.ontario.ca/page/businesses-get-help-covid-19-costs or call the Stop the Spread Business Information Line toll free at 1-888-444-3659.