Find out about CEAP and other programs available to you

Find out about CEAP and other programs  available to you
SCAM ALERT

Residents across Ontario have been receiving phone calls introducing the CEAP program and indicating a home inspection is required. Oshawa Power will not make outbound calls regarding the CEAP program and a home inspection is not part of the CEAP eligibility criteria.

For customers who are having difficulties paying their utility bills, Oshawa Power has several ways to help.


We work closely with social agencies in the Durham Region area to offer assistance and ease the burden of paying utility bills for low income individuals and families in our local community, while helping to ensure we can continue to provide utility services to their homes. If you, or someone you know, are having difficulties paying utility bills, please consider the following assistance


Contact us

First and foremost, before falling behind on utility bill payments, contact us for assistance. We want to work with our customers to help. Call our Customer Service department at contact us or call at 905-723-4623 Monday to Friday 8:30am-4:30pm.

Arrears and Disconnections

Arrears Management Program

Arrears Management Program

Disconnection is the last resort for Oshawa Power. As final step before disconnection you may be eligible for an Arrears Management Plan. For your convenience you can submit your AMP request via our online form or call (905) 863-7912 to speak with a representative.


How it works for residential customers:


If you have a security deposit with Oshawa Power, we will use this towards your amount owing.


Oshawa Power will charge you a down payment of up to 15% of the total amount you owe. You may also have to pay any additional service charges (e.g. reconnection charge) on top of the amount owing.


Oshawa Power will then calculate the new total amount owing:

How much time you have to pay the arrears:

Don’t miss payments:


Once you begin making monthly payments, you must still pay your regular electricity bills. If you miss more than one payment on either the Arrears Management Program (AMP) agreement or on your regular billing, Oshawa Power may cancel the agreement and begin the disconnection process.

See if you qualify:

If you’ve already been on an AMP agreement for unpaid bills in the past two years, you may be refused another agreement and the disconnection process may continue.

If an AMP agreement is cancelled early due to non-payment, Oshawa Power may require that you wait 1 year before entering into another agreement.

Payment Assistance

COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP)

CEAP applications are open July 13, 2020.

Completed applications are to be emailed to ceap@opuc.on.ca or mailed to 100 Simcoe St S, Oshawa, ON, L1H 7M7. 

COVID-19 Energy Assistance Program (CEAP) FAQs


The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered Oshawa Power, further to rules laid out by the Ontario Energy Board (OEB).


CEAP is a one time, on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.


CEAP funding is limited. Oshawa Power will process applications in the order in which they are received. Submitting an application for CEAP to Oshawa Power does not guarantee funding.

Eligibility criteria was updated on January 14, 2021, so that more customers may qualify for CEAP.

Residential electricity and gas customers are now eligible for CEAP if they meet the following criteria:


  1. The customer has an account with an electricity distributor, a USMP or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.


  2. The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.


  3. Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria.


  4. Customers who previously applied and received an on-bill credit will be notified by their utilities that the funding limits have been increased, and that they can file a new application for additional credits under the new funding limits, to be applied against any current overdue amounts. No customer can receive total CEAP funding that exceeds the new funding limit of $750.

CEAP Benefit Amounts

CEAP funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.


Submitting an application for CEAP to your utility or USMP does not guarantee funding.

Eligible customers may qualify for a one-time CEAP credit for the electricity or natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $750.

How to apply

Beginning July 13, 2020, apply for CEAP through Oshawa Power by filling out the application below and submitting to ceap@opuc.on.ca or mail to: 100 Simcoe St S, Oshawa, ON, L1H 7M7.


Oshawa Power will process applications in the order in which they are received, and to process complete applications within 10 business days of receipt.
CEAP funding is limited. Submitting an application for CEAP to Oshawa Power does not guarantee funding.


For more information or to determine if you are eligible for CEAP, visit oeb.ca/ceap.

To apply for CEAP, please fill out form below and return to ceap@opuc.on.ca or mail to: 100 Simcoe St S, Oshawa, ON, L1H 7M7

Download COVID-19 Energy Assistance Program (CEAP) Application Form

If you are not eligible for CEAP, you may still be eligible for lower-income energy support programs.

COVID-19 Energy Assistance Program (CEAP) FAQs



Find out more here

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

COVID-19 Energy Assistance Program for Small Business and Registered Charity Customers

The Government of Ontario is providing $8 million to support small business and registered charity customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is being delivered directly by electricity and natural gas distributors and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).
CEAP-SB provides a one time, on-bill credit for eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.
CEAP-SB funding is limited. Oshawa Power is expected to process applications in the order in which they are received. Submitting an application for CEAP-SB to Oshawa Power does not guarantee funding.

Eligibility criteria was updated on January 14, 2021, so that more customers may qualify for CEAP-SB.

Small business and registered charity electricity or natural gas customers are now eligible for CEAP-SB if they meet
all of the following criteria:

  1. The customer has an active account with an electricity distributor, a USMP or a natural gas distributor.
  2. The customer’s account falls within the following class:
    • For customers of an electricity distributor, the General Service less than 50 kW rate class
    • For customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually
    • For customers of a natural gas distributor, is a non-residential customer that uses less than 50,000 cubic meters of gas annually
    • Customers can find information about their class on their bill, or they can contact their utility or USMP.

  3. The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.
  4. The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria.

Customers who previously applied and received an on-bill credit will be notified by their utilities that the funding limits have been increased, and that they can file a new application for additional credits under the new funding limits, to be applied against any current overdue amounts. No customer can receive total CEAP-SB funding that exceeds the new funding limit of $1,500.

CEAP-SB Benefit Amounts

CEAP-SB funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.

Submitting an application for CEAP-SB to your utility or USMP does not guarantee funding.

Eligible small business and registered charity customers may qualify for a one-time CEAP-SB credit for the electricity or natural gas charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $1,500.

How to apply

Beginning August 31, 2020, apply for CEAP-SB through Oshawa Power. Each may have a unique approach for application in-take.
The CEAP-SB application form is available on our website and will be sent directly to any small business or registered charity customer that requests it. At a minimum, customers can apply for CEAP-SB by email or mail. Oshawa Power the capability to allow their customers to apply online, or by phone.
We are expected to process applications in the order in which they are received, and to process complete applications within 10 business days of receipt.
CEAP-SB funding is limited. Submitting an application for CEAP-SB does not guarantee funding.
For more information about CEAP-SB, contact Oshawa Power.
CEAP-SB FAQs

To apply for CEAP-SB, please fill out form below and return to ceapsb@opuc.on.ca or mail to: 100 Simcoe St S, Oshawa, ON, L1H 7M7

Download COVID-19 Energy Assistance Program for Small Business (CEAP-SB) Application Form


Find out more here

The Rainy Day Fund at Shine Through the Rain Foundation

The Rainy Day Fund at Shine Through the Rain Foundation

The Rainy Day Fund at Shine Through the Rain Foundation may be able to assist with overdue utility bills if you are diagnosed with life-threatening illness. Visit www.shinethroughgtherain.ca for information or call 1-866-753-0303.

Low Income Status

Low Income Status

There are programs put in place to assist low income Ontarians with their hydro bill. The first step is to get the low income status applied to your account. In the Oshawa area you can call the Community Development Council of Durham (CDCD) at 1-866-746-3696 or 905-686-2661.

What does the low income status mean? Having the low income status on your account grants you longer payment terms, waiving of security deposits and access to assistance programs that are regulated through the Ontario Energy Board (OEB).

Low-Income Energy Assistance Program (LEAP)

Low-Income Energy Assistance Program (LEAP)

LEAP is not accepting applications until after July 31, 2020 

LEAP is a program that provides consumers a one-time payment on their account to pay arrears to avoid disconnection. Consumers can only use this program once every 12 months. It is important to note that if your arrears are so high that the payment made by the LEAP program will not avoid disconnection they will not pay anything as it is not considered a good use of the funds. The CDCD office can help you with the application process. The LEAP program works on a first-come first serve basis and the funds are limited. If you are approved the assistance cheque is sent directly to Oshawa Power to be paid on your account. The program is geared towards low-income households who do not own their residences.

Please contact the Community Development Council of Durham (CDCD) office to see if you qualify at 1-866-746-3696 or 905-686-2661.

Housing Stability Program

Housing Stability Program

In addition to helping with rental arrears the Housing Stability Program also offers financial assistance to qualified low-income Durham singles, couples and families with energy related emergencies. The program helps those who are usually able to afford their energy costs but due to an unexpected financial burden or unanticipated cost increase are unable to pay their heat and or hydro for a short period of time and are in arrears of their gas or hydro. Applicants can access up to two months’ worth of gas or hydro costs.

Oshawa residents can apply for these programs by contacting the CDCD office at 1-866-746-3696 or 905-686-2661.

Ontario Electricity Support Program (OESP)

Ontario Electricity Support Program (OESP)

The OESP program is an on-bill monthly credit that considers the size of your family and total income. It can range from $35.00 to $75.00 per month. For non-senior consumers the credit is active for two years and then you have to reapply. For seniors the credit is good for 5 years before you need to reapply. If you move residences during your term you must reapply. This program is geared towards low to mid income, property owners and renters, seniors and non-seniors.

To apply for the OESP program please visit https://ontarioelectricitysupport.ca/ or call 1-855-831-8151.

TTY: 1-800-855-1155 (TTY to TTY)

Mailing Address:

Ontario Electricity Support Program (OESP)

PO Box 1540 STN B

Ottawa, ON, K1P 0C7Email: help@OntarioElectricitySupport.ca

Energy Affordability Program

Energy Affordability Program

This program is a proactive program that is geared towards lowering your consumption. The program offers free energy assessments and upgrades to your home to help lower your hydro bill. Upgrades include:


  • ENERGY STAR®-certified LED light bulbs

  • Power bars with timers

  • High-efficiency showerheads (standard and handheld)

  • Aerators (kitchen and bathroom)

  • Drying racks

  • Energy-efficient refrigerator

  • Window air conditioner

  • Additional attic or basement insulation

  • Weatherstripping around doors and window


If you have already received a LEAP benefit, OESP benefit, a natural gas low income benefit or the low income status in the last 12 months you automatically qualify for this program. You also qualify if you are currently receiving any government assistance benefits such as:



To learn more and access the full program details click here or call 1-855-591-0877.

Temporary Housing Support Program

Temporary Housing Support Program

Community Development Council Durham’s Temporary Housing Support Program is offering financial assistance for housing costs during the COVID-19 pandemic. This program is not administered by Oshawa Power. Visit www.cdcd.org to learn more.


View the Flyer here

Payment Arrangments

Budget Billing Plan (BB)

Budget Billing Plan (BB)

BB takes your annual amount of billing and divides it by 12 to come up with a monthly payment amount. All upcoming known increases for the upcoming year are considered and applied to the monthly average. BB’s are administered with an automatic withdrawal from your financial institution. You have the choice of a payment due date of either the 5th, 15th or 25th of the month.

The monthly payment is applied every month on your bill regardless of your consumption. If you use more or less you still pay the same. Any overages in payments are refunded after 12 months and if you owe more than you paid for after 12 months you can either pay it in a lump sum, or request to increase your monthly payment for the next year to pay it back.

Customers are responsible for monitoring their balance throughout the year. If you feel a mid-year adjustment is required, you can call in and discuss your options with a representative.

Know your rights

The Ontario Energy Board developed a list of rules, including for payment plans and disconnection, to ensure all consumers across the province are treated fairly. Review customer service rules for electricity from the Ontario Energy Board to understand repayment options and arrangements, special rules for low-income customers, and more.

Further information

If you have any questions or need assistance with any of these programs please call us 905-723-4623 and we are here to help you.

Further resources:

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