Customer Satisfaction Survey

Please be aware that for the next six weeks, Oshawa Power is undertaking a Customer Satisfaction Survey as part of our electricity distributor scorecards. The survey will take approximately five minutes to complete and will cover topics related to billing, power outages and more.  To establish the required sample of participants basic demographic information will be requested however please take note that we will not be asking for any identifying information such as hydro account number, home address, and credit card or banking information.

Utility Pulse, on behalf of Oshawa Power, will be carrying out the survey via telephone. If you receive a call, please consider participating. Your responses will help us improve the customer experience to Oshawa residents.

Results from the survey will be included in Oshawa Power’s next annual scorecard.  Should you have any questions please contact our office by phone at 905-723-4623 or by email at and we will be happy to help you.

To see Oshawa Power’s past scorecards visit Oshawa Power’s Regulatory Affairs page and for more information on Electricity Distributor Scorecards, visit the Ontario Energy Board.

Oshawa Power is also conducting an online 6-part Cost of Service Survey. Customers can participate in the development process of our upcoming Rate Application. We will be releasing 6 individual surveys each targeting different areas of the business. We will use your thoughtful answers to prioritize our Capital investment plan to ensure that we meet and exceed your expectations. To participate in the first survey click here.